Date Updated on 23rd June 2026

Please read these rules before booking. Arena32 wants every team to enjoy a safe, clean, and fair playing experience.

Booking is valid only for the selected date, ground, and time slot.
Turf will be handed over at the exact booking start time.
Turf must be vacated at the exact booking end time.
Late arrival, late payment, warm-up, changing time, team discussion, or players reaching late will be counted within the booked slot only.
Slot time will not be extended, adjusted, shifted, or refunded due to customer delay.
Arena32 may allow a maximum 10-minute buffer only if possible, but not more than that, as the next booking may get affected.
Please reach 15 minutes before your slot for check-in, payment, warm-up, and preparation.
Booking time means play time. Please respect the next team’s booking.

Customers must use only the booked ground/slot.
Half ground booking cannot use full ground without extra charges.
Players must leave the turf immediately after the booked slot ends.
Extra players or visitors may be restricted inside the turf play area.
Proper sports shoes are recommended. Footwear that can damage the turf is not allowed.

Food and beverages are not allowed inside the turf play area.
Smoking, spitting, tobacco, gutkha, alcohol, and hard drinks are strictly prohibited inside the turf and amenities area.
Please keep the turf, washrooms, café, seating area, and premises clean.
Any damage, misbehaviour, or violation of rules will not be accepted.
Damage to turf, net, lights, equipment, washroom, café, seating area, or any property will be charged to the responsible player/team.

Basic first aid kit is available at Arena32 for minor injuries.
Players/teams must inform Arena32 staff immediately in case of injury.
Arena32 staff can help with basic first aid only and are not medical professionals.
For serious injuries, players/team members must contact a doctor, ambulance, or hospital immediately.
Arena32 will not be responsible for injuries caused during play, collision, fall, unsafe play, personal fitness issues, or player negligence.

Rain, weather, or natural conditions will be handled as per management decision and slot availability.
If play is affected due to Arena32-side issues such as turf not ready, lighting issue, power issue, or management delay, Arena32 will provide a suitable solution.
Arena32 will not be responsible for time lost due to customer-side reasons.

Arena32 premises are under CCTV surveillance for safety and security.
CCTV footage may be provided to police or authorities whenever legally requested.
Players are responsible for their own mobiles, wallets, bags, shoes, watches, and valuables.
Arena32 will not be responsible for loss, theft, or damage to personal belongings.

Fighting, abusive language, unsafe play, misbehaviour with staff/customers, or creating nuisance is strictly not allowed.
If any player/team breaks the rules, the booking may be cancelled immediately and no refund will be given.
The player/team may also be banned from future use of Arena32 Turf and amenities.
Arena32 management decision will be final for safety, discipline, booking, refund, and slot usage.

Cancellation, Rescheduling & Refund Policy

Booking will be confirmed only after advance payment.
Advance payment is non-refundable in case of customer-side cancellation, late arrival, no-show, team not coming, fewer players, or any customer-side delay.
Cancellation or rescheduling request must be informed to Arena32 management as early as possible.
Rescheduling may be allowed only one time, subject to slot availability and Arena32 management approval.
No refund or rescheduling will be provided for last-minute cancellation, no-show, late arrival, late payment, players reaching late, or customer-side reasons.
If play is affected due to Arena32-side issues such as turf not ready, lighting issue, power issue, or management delay, Arena32 will provide a suitable solution such as slot adjustment, rescheduling, or other decision as per management approval.
Rain, weather, or natural conditions will be handled as per Arena32 management decision and slot availability.
Arena32 management decision will be final for cancellation, rescheduling, refund, and slot adjustment.

Late Arrival & Slot Extension Policy

Customers/teams must reach at least 15 minutes before the booked slot time for check-in, balance payment, warm-up, changing, and preparation.
Booking time means play time. The turf will be handed over at the exact booking start time and must be vacated at the exact booking end time.
Late arrival, late visit, late payment, warm-up, changing time, team discussion, or players reaching late will be counted within the booked slot only.
Slot time will not be extended, adjusted, shifted, or refunded due to customer delay.
Even if the team starts playing late, the turf must be vacated at the exact booking end time.
Arena32 may allow a maximum 10-minute buffer only if possible and only at management’s discretion, but it is not guaranteed because the next booking may get affected.
Late arrival does not mean extra play time. Please respect the next team’s booking.